Reference

Terms and Conditions That Govern Your madhurchart Account

These terms form the binding agreement between you and madhurchart when you open an account and access the lobby — covering everything from how your deposits via UPI…

Jurisdiction: India (where permitted by local law)Payments covered: UPI, Paytm, PhonePeAccount holder rights includedWithdrawal and verification policyDispute resolution process
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madhurchart Terms and Conditions That Govern Your madhurchart Account
REACH OUR POLICY TEAM

Contact Us About These Terms Directly

If any clause in these terms is unclear or you need to raise a concern about how they apply to your account, our support team is available to clarify in writing. Reaching out early — before a dispute escalates — gives our team the best chance to resolve the matter in your favour. We aim to acknowledge every terms-related query within 24 hours of receipt.

Team online

Live Chat

Connect with our support team directly from your account dashboard to raise a terms query, flag an account issue or request a written explanation of any clause that affects you.

Email Support

Send a detailed query to our policy team by email. Include your registered account number and the specific clause you are querying so we can route your message to the right person without delay.

Help Centre

Our on-site help centre holds written explanations of key policy areas — from withdrawal verification steps to account suspension procedures — so you can check the relevant section before contacting us.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We handle your personal data and account activity according to the commitments set out in these terms and in our Privacy Policy.

Data Retention

We retain your account data for as long as your account remains open and for the period required by applicable law after closure. You may request a summary of the data we hold by contacting our policy team via email with your account number.

Cookie Policy

Our platform uses session and analytics cookies to keep your account logged in across pages and to understand which sections of the lobby you visit most. You can manage cookie preferences from the settings panel inside your account.

Account Security

Each madhurchart account is protected by password authentication and, where enabled, two-factor verification. We never share your login credentials with third parties. If you suspect unauthorised access, contact us immediately and we will suspend the account while we investigate.

Withdrawal Verification

Before releasing a withdrawal to your UPI or PhonePe handle, we verify that the destination matches the payment method registered on your account. This check typically completes within a few hours for standard amounts.

Requesting Account Changes

To update your registered mobile number, email address or linked UPI handle, submit a request through live chat or email with a copy of a valid identity document. Changes take effect within two business days of verification.

Dispute Resolution

If you disagree with a transaction outcome or account decision, raise a formal dispute via email within 30 days of the event. We will review the account logs and respond with our findings in writing within five business days.

Your Most Common Questions About These Terms

The questions below address what account holders most often ask when reading through the terms and conditions. If your question is not covered here, our support team is the right next step — reach out via live chat or email and cite the section you are querying.

Yes. Access to certain features and the ability to deposit or withdraw depends on local law in your specific region of India. Where local law does not permit a feature, it will not be available in your account regardless of these terms.

When you close your account, we retain your data for the period required by applicable Indian law, typically for tax and compliance record-keeping. After that period, personally identifiable data is deleted. You may request a copy of your data before closure.

Yes. Email our policy team within 30 days of the decision, include your account number and the transaction reference, and we will review the account log. Our written response will arrive within five business days of receiving your dispute.

We notify you of material changes by email to your registered address and by an in-account notice before the change takes effect. Continuing to use the platform after the notice period confirms you accept the updated terms.

We share only the minimum payment data needed to process your deposit or withdrawal with our payment processing partners. We do not sell, rent or otherwise distribute your UPI handle or PhonePe number to marketing or data-broker organisations.

If your account is suspended, you receive an email explaining the reason and the steps to contest the decision. You may submit a written response to our policy team within 14 days. During the review, any pending withdrawals are held and released if the suspension is lifted.

Contact our support team via email with your account number and the correction you need. Attach a valid identity document confirming the correct detail. Corrections are applied within two business days once verification is complete.

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