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Your Rights and Our Commitments at madhurchart

madhurchart operates with a clear legal framework that spells out what you can expect from us and what we expect in return.

Account Eligibility by Local LawData Privacy CommitmentDispute Resolution ProcessCookie PolicyTerms of Use
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madhurchart Your Rights and Our Commitments at madhurchart
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you have a question about your rights under our terms, want to request changes to your data, or need clarification on how a specific policy applies to your account, our support team is available around the clock. Reach us by email for formal written requests, use live chat for quick policy questions, or check the help centre for documented policy answers. We aim to respond to all formal legal queries within 48 hours.

Team online

Email Support

Send written legal queries or data-change requests to our support email. We treat all policy-related emails as formal correspondence and aim to respond within 48 hours of receipt.

Live Chat

Use the live chat widget on any page to ask about how a specific term applies to your account. Agents are available around the clock and can escalate to our compliance desk if needed.

Help Centre

Our help centre houses documented answers to common policy questions covering account eligibility, data retention, cookie preferences, and how disputes are raised and resolved.

HOW WE HANDLE POLICY

Inside madhurchart: Data, Security and Accountability

We handle every aspect of your account data with care — from the moment you register to the point you request deletion.

Data Collection

We collect only what is necessary to operate your account and process transactions via UPI, Paytm or PhonePe. No surplus data is retained beyond what our legal obligations require, and we do not sell your personal information to third parties.

Cookie Policy

Our platform uses cookies to maintain session state, remember your preferences, and measure page performance. You can manage cookie permissions through your browser settings at any time without losing access to your account.

Account Security

All account credentials are stored using industry-standard hashing. We enforce two-factor verification for withdrawal requests and flag any unusual login activity for manual review before access is granted.

Data Retention

Transaction records and account data are kept for the period required under applicable Indian financial regulations. Once that period lapses, data is deleted or anonymised and cannot be recovered or re-linked to your identity.

Your Rights as a User

You have the right to request a copy of the data we hold about you, ask for corrections to inaccurate records, and request deletion of non-essential data. Submit all such requests via our support email for formal processing.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise a dispute through live chat or email. Unresolved disputes are escalated to our compliance team, and the outcome is communicated in writing within seven business days.

Frequently Asked Legal Questions About Your Account

We have answered the most common questions about our legal terms, your data rights, and how policies apply to accounts held by users in India. If your question is not covered here, our support team is available at any time to assist.

These terms apply to every person who opens an account on madhurchart. Access and eligibility depend on your local law, and the terms take effect where use of the platform is permitted by the law of your jurisdiction.

Send a written request to our support email with your registered account details. We will compile and deliver a summary of the data we hold about you within ten business days of verifying your identity.

Yes. You may request deletion of non-essential data at any time. Data that we are legally required to retain — such as transaction records under Indian financial regulations — cannot be deleted until the retention period expires.

Cookies keep your session active, store display preferences, and help us understand how pages are used. You control cookie settings through your browser; disabling them may affect session continuity but will not block account access entirely.

Raise the dispute via live chat or email, describing which term you believe was applied incorrectly. Our compliance team reviews all disputes and sends a written outcome within seven business days of the complaint being logged.

Payment transactions via UPI, Paytm and PhonePe are processed over encrypted connections. We do not store full card or wallet credentials on our servers; only anonymised transaction references are retained for reconciliation purposes.

Yes. We notify you of material changes to our terms through your registered email address before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated terms.

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